
Tom Britton: Marble City Travel, Being Written Off & Becoming an Ironman
Tom Britton grew up daydreaming out the classroom window at CBS Kilkenny and failed his Leaving Cert the first time. Years later, he earned a pilot's licence at 17, only for a lazy right eye to end his dream of flying commercially. That setback forced a pivot into the travel industry. After borrowing money to launch his first business in the 90s, Tom went on to found Marble City Travel in 2005. In this episode of Built in Kilkenny, Tom sits down with Charlie Cook to discuss what happened when revenue collapsed from โฌ5 million to โฌ500,000 during the 2008 crash, the reality of refunding millions to customers during COVID-19, and how a health scare in 2015 sparked a journey to completing 49 marathons and the Ironman World Championship in Kona. ๐ Subscribe to Built in Kilkenny: https://www.youtube.com/@charliecooklive?sub_confirmation=1 ๐ Official Website: https://charliecooklive.com ๐ฑ Follow on Instagram: https://www.instagram.com/charliecooklive ๐ต Follow on TikTok: https://www.tiktok.com/@charliecooklive ----------------------------------------------------------------------------------- GUEST & BUSINESS LINKS: ๐ Website: https://www.marblecitytravel.ie ๐ฑ Instagram: https://www.instagram.com/marblecitytravel FB Facebook: https://www.facebook.com/marblecitytravel ๐ต TikTok: https://www.tiktok.com/@marblecitytravel ----------------------------------------------------------------------------------- IN THIS EPISODE, WE COVER: โข Why traditional school did not fit Tom and how he found his path in business โข Saving up for flying lessons at 15 and facing the medical diagnosis that ended his aviation career โข Borrowing from the Credit Union to launch his first travel agency in the 1990s โข Starting Marble City Travel in 2005 and surviving the 2008 financial crash โข Travel disasters behind the scenes, including transport strikes in Barcelona and Istanbul detours โข Navigating COVID-19, processing millions in refunds, and paying double bank fees โข Going from a 2015 doctor's warning to running 49 marathons and qualifying for the Ironman World Championship ----------------------------------------------------------------------------------- CHAPTERS: 00:00 Introduction & Growing Up in Kilkenny 01:42 Daydreaming at CBS James' Street & School Struggles 04:00 Failing the Leaving Cert & Finding College Marketing 05:36 Working Bakery Jobs to Pay for Flying Lessons at 15 08:10 The Lazy Eye Diagnosis That Ended His Aviation Career 09:31 Pivoting into the Travel Industry 13:22 Borrowing Money to Launch His First Travel Business 14:04 Leaving Travel for Hotels & Realising He Was Unhappy 15:11 The Beginning of Marble City Travel (2005) 15:29 Why the Internet Didn't Kill Travel Agents 19:02 Petrol Bombs in Barcelona & Last-Minute Travel Disasters 24:54 Surviving 2008: From 5 Million to Half a Million Revenue 29:10 COVID-19: Refunding Millions & Double Bank Fees 33:03 The Post-COVID Travel Boom 34:27 Winning the TTG Awards & Building a Team Like an Orchestra 36:43 Expanding Marble City Travel into Carlow 38:31 Advice for People Who Don't Fit the Education System 45:46 Leadership: "If I Won't Do It, I Won't Ask The Team" 47:47 The 2015 Doctor Visit & Running a Marathon for His Dad 50:44 Reaching the Ironman World Championship in 2022 55:57 Why Small Daily Incremental Gains Build Empires 57:15 Final Thoughts ----------------------------------------------------------------------------------- Host: Charlie Cook Show: Built in Kilkenny Episode: Tom Britton: Marble City Travel E13 #BuiltInKilkenny #TomBritton #MarbleCityTravel #Kilkenny #IrishBusiness












